Frequently Asked Questions
How do I schedule my first appointment?
Scheduling your first appointment is easy. Contact us either by submitting a request online, emailing us, or calling us at 260.373.0880.
Can I pick which therapist I want to see?
We recognize that therapy is a very intimate and sensitive process with your ability to feel comfortable with your therapist being key. If you have a preference for a specific therapist please let us know and we will do our best to accommodate you. At times, we may recommend a different therapist based on why you are seeking counseling. This is because of each of our therapists has distinct specialities and training that might be more helpful in specific circumstances. Ultimately, we will always allow you to make the final decision about who you work with.
What methods of payment do you accept?
We accept cash, private insurance, and credit cards for payment.
What if I do not have insurance?
We also accept cash and credit card for payment. We do offer a sliding fee scale for those who cannot afford to pay outright for services. We can assist you in estimating our fee based on the sliding fee scale prior to your first appointment.
What if The Aberdeen Group is "out of network" on my personal insurance?
Some of our patients may be covered by an insurance that we are not networked with. Occasionally we can attempt to become paneled with this insurance company so that we are "in network". On other occasions you may choose to work with us with the understanding that you will be responsible for a higher copay then if you were seeing another clinician who was "in network."
Do I need to bring anything to my first appointment?
Please bring a copy of your insurance card to your first appointment. We also have forms available for you on our website for you to print off, complete, and bring to your first appointment. However, this is not necessary and if you so choose you can fill these forms out at our office prior to your appointment by arriving an extra 15 minutes early.
What if I have to cancel my appointment?
We understand that there may be times when you may need to cancel your appointment. If you need to cancel and/or reschedule your appointment please call our office at least 24 hours before your scheduled appointment. Cancellations made less then 24 hours may incur a cancellation fee.
Do you file claims with my insurance company?
We will submit a claim to your insurance company for all insurance companies with which we are contracted ("In network"). If you have a copay we will collect your payment at the time of service. You will be notified of and responsible for paying any amount not covered, including deductibles. If we are not contracted with your specific insurance company ("Out of network") full payment will be required at the time of service. A billing statement will be provided for you to file directly with your insurance company.
How much time will the psychologist spend with me (or my child) at the appointment?
Appointments are scheduled for 50 minutes. At your first appointment we will get to know one another and discuss your concerns, pertinent medical history, and treatment options.
What is the difference between a psychologist and a psychiatrist?
A psychologist is a doctoral level clinician who earned a Ph.D. or Psy. D. in psychology. These clinicians are specifically trained to do counseling, therapy, assessment and diagnosis. A psychologist does not prescribe medication.
A psychiatrist is a doctoral level clinician who earned an M.D. in psychiatry. These clinicians are specifically trained to prescribe medication for a mental illnesses. A psychiatrist does not do therapy or counseling.
Do you offer psychiatric services?
We do not currently offer psychiatric services but hope to have these available in the very near future. Please check back soon.
How do I get to your office?
We are located in the New Vision Office Park directly East of the Parkview North Hospital. If you are taking I-69 you will exit East on Dupont road. Turn left into Parkview North. Turn right at the first stop light and our office will be on the right hand side.
Scheduling your first appointment is easy. Contact us either by submitting a request online, emailing us, or calling us at 260.373.0880.
Can I pick which therapist I want to see?
We recognize that therapy is a very intimate and sensitive process with your ability to feel comfortable with your therapist being key. If you have a preference for a specific therapist please let us know and we will do our best to accommodate you. At times, we may recommend a different therapist based on why you are seeking counseling. This is because of each of our therapists has distinct specialities and training that might be more helpful in specific circumstances. Ultimately, we will always allow you to make the final decision about who you work with.
What methods of payment do you accept?
We accept cash, private insurance, and credit cards for payment.
What if I do not have insurance?
We also accept cash and credit card for payment. We do offer a sliding fee scale for those who cannot afford to pay outright for services. We can assist you in estimating our fee based on the sliding fee scale prior to your first appointment.
What if The Aberdeen Group is "out of network" on my personal insurance?
Some of our patients may be covered by an insurance that we are not networked with. Occasionally we can attempt to become paneled with this insurance company so that we are "in network". On other occasions you may choose to work with us with the understanding that you will be responsible for a higher copay then if you were seeing another clinician who was "in network."
Do I need to bring anything to my first appointment?
Please bring a copy of your insurance card to your first appointment. We also have forms available for you on our website for you to print off, complete, and bring to your first appointment. However, this is not necessary and if you so choose you can fill these forms out at our office prior to your appointment by arriving an extra 15 minutes early.
What if I have to cancel my appointment?
We understand that there may be times when you may need to cancel your appointment. If you need to cancel and/or reschedule your appointment please call our office at least 24 hours before your scheduled appointment. Cancellations made less then 24 hours may incur a cancellation fee.
Do you file claims with my insurance company?
We will submit a claim to your insurance company for all insurance companies with which we are contracted ("In network"). If you have a copay we will collect your payment at the time of service. You will be notified of and responsible for paying any amount not covered, including deductibles. If we are not contracted with your specific insurance company ("Out of network") full payment will be required at the time of service. A billing statement will be provided for you to file directly with your insurance company.
How much time will the psychologist spend with me (or my child) at the appointment?
Appointments are scheduled for 50 minutes. At your first appointment we will get to know one another and discuss your concerns, pertinent medical history, and treatment options.
What is the difference between a psychologist and a psychiatrist?
A psychologist is a doctoral level clinician who earned a Ph.D. or Psy. D. in psychology. These clinicians are specifically trained to do counseling, therapy, assessment and diagnosis. A psychologist does not prescribe medication.
A psychiatrist is a doctoral level clinician who earned an M.D. in psychiatry. These clinicians are specifically trained to prescribe medication for a mental illnesses. A psychiatrist does not do therapy or counseling.
Do you offer psychiatric services?
We do not currently offer psychiatric services but hope to have these available in the very near future. Please check back soon.
How do I get to your office?
We are located in the New Vision Office Park directly East of the Parkview North Hospital. If you are taking I-69 you will exit East on Dupont road. Turn left into Parkview North. Turn right at the first stop light and our office will be on the right hand side.